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Terms & Conditions

Booking policy:
If you would like us to arrange the appointment on your behalf, you can contact us by:
Telephone: 01484 767270
Timely Booking:

Once an appointment has been made via the options above, You will receive a confirmation email stating the time, date and treatment booked. 
If you have booked online then you will enter you card details for our no show policy or late cancellation policy, if this is needed you will be charged 25% of your appointment if you fail to show or cancel late. This is followed by all the relevant information you need to know before your appointment. Within the email, there is a “manage this reservation” link where you can log in online and confirm the appointment, book another appointment and cancel the appointment. You will receive a reminder text/email 48 hours before your appointment which there will be a link if you need to change it.
If you would like to make an appointment online, you can do so via the link above.

Once you have clicked on my booking link follow the steps below.
Book Now.
Select Location, both hair and beauty are at the same address they both have a separate bookings.
Select service then treatment. Please read all options to ensure you choose the correct option.
Choose which staff you would prefer, or click No Preference.
Select your chosen date and time. Please contact us if there is nothing available as we maybe be able to choose multiple staff.
Enter your details.
Please answer any questions hat are on the booking form.
Please enter any comments you feel we need to know in the box.
Agree to booking terms and 'cancellation policy' 
Tick the box to subscribe to our marketing.
Please enter card details which is for our protection and cancellation policy.
Once the booking has gone through it will come to us for us to check the appointment, then we have the chance to confirm or decline. If we decline an appointment we will contact you regarding the appointment.
You will then receive a confirmation email stating the time, date and treatment booked. This is followed by all the relevant information you need to know before your appointment. 
You will receive a reminder text/email 48 hours before your appointment which give you chance to cancel if need be.
Any discounts will be deducted from the final cost on the treatment day.
No Show and Cancellation policy:
We have enabled Card Capture when booking with us, this is to help us reduce no show appointments.
If you have received your reminder text or email 48 hours before your appointment and you can no longer make your appointment then please contact us at least 24 hours before so that you will not be charged.
If you cancel in the 24 hours before your appointment the you will receive a charge of 25% of your appointment fee. However we understand that things happen and if you speak to us about the issue we may waiver the charge if we feel this is necessary, if this is due to Covid-19 symptoms then we will re arrange your appointment to a later date free of charges.
If you miss your appointment you will receive a text message which will advise you to contact us to rearrange. You will receive a charge of 25% of your appointment fee.

Late Arrival Policy:
Please ensure to arrive on time to your appointment, we do not have a waiting area in salon so you may be required to wait outside if you arrive early.
If you arrive 15 minutes or more to our appointment then we have the right to refuse appointment. We may however offer a change in appointment for example if you are booked for Root retouch with Foils then we may offer for you to have your Root retouch and advise you to book your foils in for next time. Another example if you are booked for Cut and Blow Dry then we may offer a Wet or Dry Cut in replacement.
If you regularly do not turn up to appointments then we will need to take full payment for any future bookings.

Payment Policy:
We prefer to take card payments and accept most card providers including American Express.
We do NOT accept cheques.
We accept Cash
For our card terminals we use both SumUp and IZettle.
The latest payment method that can be used is Card Capture with our booking system, this enables you to save your cards to your profile and at the end of your appointment we can take automatic payment from this card if this is your preferred option. You can follow the link below to add your preferred card.

We do not take payments over the phone but we can request it via email and can be paid online. This is a good option if your are purchasing Gift Vouchers but are not at the salon.
Gift Vouchers can also be purchased online.
We do not currently take deposits unless it is to secure a wedding date.

Consultation process policy:
If you are a new client and have made your appointment online, you will notice that all your personal data was captured then. If you are an existing client, I have uploaded the details I hold for you already. I will review personal data at the beginning of every appointment.

Medical consultation forms will be emailed to you for you to complete and return before your treatment date.

Please note that there can be some medical conditions or medications that can stop me from being able to perform a treatment or will need doctors note before the treatment can be performed.

Some conditions and medications can affect the way a treatment is performed and the desired outcome.

If you keep information from me on your consultation forms and your treatment suffers an adverse reaction, I will not be liable.
I am not a GP and cannot advise on medical conditions or medication. 

All personal data and medical information are stored on my booking system. Please see the privacy policy for compliance information.
I am required to keep your medical and personal information for 7 years after your last treatment with me.
You agree to keep your personal information on your record card up to date with full contact details in case I need to contact you regarding your appointment.
Please make sure that appropriate Allergy Alert Tests have been carried out 48 hours before appointment, failure to do so the appointment will not be able to go ahead and will need to be rescheduled. If you have had ASP Colour Passport these are valid for 12 months, what this means is that you cannot change your colour. If you are thinking of changing your colour you will need to have another Allergy Alert Test for the new colour.
Right to refuse service policy:
We have the right to refuse any individual we feel is unfit for a treatment, This will include any individual that appears under the influence of drugs and alcohol. This is in place to protect you as well as our stylists and therapists. 
Certain treatments also come with what is known as contra indications, these are conditions that can interfere with a result of a treatment. 
Any medical conditions that are displayed as a contra indication will be explained to you by a stylist/therapist why this cannot be carried out. 
In this instance the stylist/therapist will discuss if there is another treatment suitable. (Not including alcohol or drug influence this will result in no treatment given). 

Children policy:
We do allow children in the salon; however we do ask that if you are attending for a long treatment then please do not bring children.
If you are having a treatment where the child cannot be with you (treatment room for massage, facials, waxing) we are unable to let them stay unattended at the reception for their own safety. 
Please ensure that the children are well behaved, and they do not touch anything in their reach. 
We do understand that sometimes childcare can become an issue at short notice so please always contact us prior to arriving to your appointment to make sure we can accommodate the space for children. Due to Covid-19 our numbers have been reduced so we may not have the capacity to have your children within the salon.
We CANNOT perform any colouring service on anyone who is under the age of 16, this is due to our insurance and manufacturer guidelines.
We are able to perform some beauty treatments under the age of 16 but an adult must be present throughout the duration of the treatment. For example, we allow ear piercing and some nail services under the age of 16, with parental consent.

Complaints policy:
In the event that you are unhappy with your service please call me 01484 767270 or email within 48 hours of your appointment so we can try and rectify the issue. We may need you to come back into the treatment room so we can assess the concern. Please note I do not refund on any treatment and if the issue is due to workmanship, I reserve the rights to correct any problems. In the event of a complaint, I will keep a written document of everything that has been said between us and will be stored with your consultation form and any notes I made about the appointment.

If after following the complaints policy and we still cannot agree on how to resolve the complaint. As required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, I will refer you to a certified alternative dispute resolution provider, Hair & Beauty Mediation. As mediators, they listen to both sides and help us work towards a fair and reasonable compromise which is acceptable to both parties. It is not legally binding unless both parties agree on an outcome, but it is a cheaper and quicker alternative than taking legal action. Please note there is a charge of £12 including VAT for the client and £30 including VAT for me. Hair & Beauty Mediation can be contacted by phone (01234 831965) email ( website (
Patch test policy:
For insurance purposes patch tests must be carried out for any colouring service, tinting, lash lifts and microdermabrasion 48 hours prior to your treatment. Patch tests are a free 15-minute service that is available to book online, or I can book for you. Failing to have a patch test means that your treatment will not be able to go ahead, even if you have had this service with another beauty therapist.

If it has been over 6 months since your last tinting, lash lift or microdermabrasion with me we will need to skin test you again. I will also need to reskin test you if:
There has been a change in your medical circumstances since your last treatment.
My brands have released a new formula since your last treatment.
Any hormonal changes since your last treatment.

I need to make you aware that if you have a negative reaction to your skin test it is still possible for you to have a reaction during the treatment.
Gift voucher policy:
All gift vouchers have an expiry date of 12 months (unless stated otherwise) and must be used within this time. Failing to use the voucher within the time frame allocated means the voucher will be void. Vouchers cannot be redeemed against offers, promotions, for cash, sold or transferred. Please check the expiry date on vouchers. I have the right to refuse a voucher if it has been severely damaged, tampered with, or attempted fraudulent used. Then full payment of the treatment will be taken. Vouchers cannot be refunded. If a voucher is brought and there is a price increase shortly after, the treatment will be honoured at the voucher price, not the increased price.
Prices policy:
Prices are correct at time of publishing, the prices shown on the website and our downloadable price list are correct as of February 2021. They are subject to change at any time without any notice given.
Reward scheme policy:
All reward schemes can only be used against a full-priced treatment. Excluding promotions, offers, deals, packages, gift vouchers and courses.
Any discounts will be deducted from the final cost on the treatment day.
Treatment course policy:
Please note that all courses purchased must be used within 12 months. Please check the expiry on all pre-paid courses. Courses cannot be refunded.
Qualifications and insurance policy:
We take pride in the fact that we have been all been fully trained to a high standard and we are qualified in our rightful career title.
Our insurance certificates are located within the reception desk and are available to view at any time.
If you are unsure about anything above or have any questions, please call Keeley 01484 767270

Online Shop Policy:
By purchasing Products from our site you agree that you are at least 18 years old. 
Once an order has been placed You will receive an email from me with your order details. 
No additions or changes can be made to an order after it has been placed. 
Orders will be dispatched one to three working days after an order has been placed on the site, unless there are exceptional circumstances. 
Orders will be delivered to the address you supply to me at the time of your order on the site. Any delivery dates are estimates and I am not liable for any losses of late or non-delivery. 
The products are at your risk at the time of delivery. 
Ownership of the products are transferred to you once an order has been delivered to the address you specified at the time of placing your order. 
Delivery costs will be added to your order. 
Prices are liable to change at any time but this will not affect any order you have already placed prior to the date of the change. 
It is always possible that, despite my best efforts, some of the products listed on my site may be incorrectly priced. I am under no obligation to provide the product/s to you at the incorrect price. 

Return Policy:
I hope you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return the goods in their original condition, unopened, unused and resalable for a full refund within fourteen days of receipt. Please email and I will assist you with your return. Please DO NOT return any items until you have made contact and are given instructions of how to proceed. 
You will be responsible for arranging and returning the goods to me at your own cost. 
All goods should be returned using a trackable service. Please ensure you obtain proof of postage when you return the goods to me. You should retain your proof of postage in order to provide proof to me that you have returned the goods, in the unlikely event that I do not receive the returned goods. 
Please note that I cannot accept returned goods that I reasonably believe have been used. In such circumstances, I will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within twenty eight days of my notification. 
Once you have established contact with me and I have approved your return I will supply you with the address to send the good back to. Please make sure you provide your full name, full postal address, email address and Your order number. 
Once I have received the returned goods they will be checked by quality control. There will be a seven day turnaround for your return to be processed. I will contact you via email once it has been processed. Any refund will be automatically issued to the payment method you used to place your original order. Please allow up to ten working days to receive your refund depending on your payment method. 
As a consumer, you may withdraw from the purchase at any time within seven working days, beginning on the day after you received the products. In this case you will receive a full refund of the price paid for the product in accordance with my refunds policy unless you have waived this right by using the products before the end of the seven day period. 
To withdraw from a purchase you must inform me in writing. 
Your statutory rights remain. 

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